Privacy Policy

Introduction

NovaLunarium B.V. ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website novalunarium.pro or use our property management services.

Data Controller

NovaLunarium B.V. is the data controller for the personal data we process. Our company is registered in the Netherlands with registration number NL84372915. You can contact us at [email protected] for any privacy-related enquiries.

Data Collection

We collect personal data that you provide to us directly and automatically through your use of our website and services. The data we collect may include:

• Contact information such as name, email address, phone number, and postal address
• Business information including company name, property details, and service requirements
• Communication records including emails, phone calls, and meeting notes
• Website usage data including IP address, browser type, pages visited, and time spent on our site
• Technical information such as device information and cookie data

How We Use Your Information

We use of your data is based on legitimate business interests and contractual necessity. We process your personal information to:

• Provide property management services and respond to your enquiries
• Manage client relationships and service delivery
• Process payments and maintain financial records
• Improve our website and services through analytics
• Comply with legal and regulatory obligations
• Communicate with you about our services and updates
• Protect our business interests and prevent fraud

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please see our Cookie Policy.

Data Sharing and Disclosure

We may share your personal data with:

• Service providers and contractors who assist us in delivering our services
• Professional advisers including lawyers, accountants, and auditors
• Regulatory authorities when required by law
• Third parties in connection with business transfers or acquisitions

We do not sell, trade, or otherwise transfer your personal data to unaffiliated third parties for their own marketing purposes without your explicit consent.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Contact information is typically retained for 7 years after the end of our business relationship, whilst website analytics data is retained for 26 months. We regularly review our data retention practices to ensure compliance with applicable laws.

Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure in certain circumstances
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month of receipt.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions by the European Commission.

Contact Information

If you have any questions about this Privacy Policy or wish to contact us about your personal data, please reach out to us:

Complaints

If you believe we have not handled your personal data in accordance with this Privacy Policy or applicable data protection laws, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or your local supervisory authority.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date. Your continued use of our services after such modifications constitutes acceptance of the updated Privacy Policy.

Legal Basis for Processing

We process your personal data based on various legal grounds under GDPR, including contractual necessity, legitimate interests, legal compliance, and consent where applicable. The specific legal basis depends on the purpose for which we process your data, as outlined in the sections above.